Shipping policy
Processing time
Every decant is poured to order. Orders are processed and shipped within 1–2 business days (Monday–Friday, excluding holidays). Processing time is separate from transit time — your delivery clock starts when the carrier picks up your package, and you'll receive a tracking number by email at that point.
Carrier and transit time
All orders ship via USPS Ground Advantage. Fragrance contains alcohol and is classified as a flammable liquid, so federal rules require ground transport — perfume cannot legally fly. Transit is typically 2–5 business days within the continental US once shipped, so most orders arrive within 3–7 business days of ordering, door to door.
Cost
- Orders under $50: flat $4.99
- Orders of $50 or more: free
- Shipping is calculated and shown at checkout before you pay. We currently ship within the United States only.
Tracking
Tracking is emailed when your order ships. Please allow 24–48 hours for the carrier's first scan to appear. If your tracking hasn't moved for more than 5 business days, contact us and we'll look into it.
Incorrect addresses
Please double-check your shipping address at checkout. We ship to the address you provide and can't refund or replace orders delivered to an incorrect address entered at checkout. If you catch a mistake before your order ships, email us immediately at ShopScentSavor@gmail.com and we'll fix it.
Delivered but missing
If tracking shows "delivered" but your package isn't there, please check with household members, neighbors, and your building office first, and give it one business day — carriers sometimes scan early. Still missing? Contact us and we'll help you file a claim with USPS.
Delays
Delivery dates are estimates. Weather, holidays, and carrier volume can slow ground shipments, especially November–January. If your order is taking unusually long, email us — we'd rather help than have you wondering.
Questions: ShopScentSavor@gmail.com