Refund policy
All decant sales are final.
Each decant is poured to order from the original bottle. Once poured, fragrance cannot be returned to the bottle or resold — so for hygiene and authenticity reasons, we do not accept returns or exchanges on decants, whether opened or unopened, and we do not offer refunds because a scent wasn't to your taste. This is the industry standard for decants, and it's why we offer 1 ml and 2 ml sizes for low-cost testing.
The exception — our mistake or damage in transit.
If your order arrives damaged, leaking, with a defective sprayer, or we sent the wrong item, we will make it right:
- Contact us within 7 days of delivery at ShopScentSavor@gmail.com.
- Include your order number and a photo of the problem.
- Choose a replacement (reshipped at no cost to you) or a full refund of the affected item.
Please keep the item and its packaging until we've resolved your claim.
Order cancellations
If your order has not yet been processed, contact us as quickly as possible and we'll cancel and refund it in full. Orders already shipped cannot be cancelled.
Refund timing
Approved refunds go back to your original payment method. Banks typically post them within 5–7 business days of approval.
Contact: ShopScentSavor@gmail.com